Two products that work with the system you already run.
Decorative map of a city street grid.
Two products, one platform
Atlas runs the resident and staff queue, and Lens finds defects from city vehicle cameras before anyone reports them.
Infra Atlas
One map and one queue for every report.
Works with Open311, one-time imports and Lens detections.
224 reports116 opendemo city
Learn moreInfra LensPROACTIVE
Cameras on city vehicles find damage first.
ComingLive camera feeds
Works with City dashcams and Atlas.
375 frames → 27 reportsdemo clip
Learn more13 Atlas features. Hover or tap any feature to see how it works.
Hover over any feature to see what it does.
13 features · 13 live
Cities already hear about broken infrastructure. The trouble is where each report lands: a call to 311, an email, a text, and a note a crew scribbles in the field. Every channel keeps its own list, so one pothole shows up as four separate tickets. Nothing ties the city to a proactive view of road damage before someone complains.
Four channels, four tickets, one pothole.
Infra brings every report into one queue, then does the sorting. AI triage reads each report and assigns a category and a severity, nearby duplicates merge into one work order, and the order routes to a crew with time and materials estimated. Camera footage on city vehicles finds damage before anyone files it, and disaster reports group into incidents with FEMA costs.
Many reports in, one work order out.
Infra is a layer, not a replacement. Reports come in through Open311 GeoReport v2 or a one-time import from ArcGIS, CSV or SeeClickFix. Results leave as signed webhooks into the system you already run, so your current 311 backend and crews keep working while Infra does the triage in between.
Imports in, signed webhooks out.
| Capability | Infra | Typical 311 / CRM | Spreadsheets + separate GIS | Manual road surveys |
|---|---|---|---|---|
| Resident intake (photo, SMS, QR) | ● Yes | ◐ Partly | ○ No | ○ No |
| AI triage with severity | ● Yes | ◐ Partly | ○ No | ○ No |
| Duplicate merge | ● Yes | ◐ Partly | ○ No | ○ No |
| Crew routing with time and materials | ● Yes | ◐ Partly | ○ No | ○ No |
| Proactive road damage detection | ◐ Partly | ○ No | ○ No | ● Yes |
| Open311 GeoReport v2 | ● Yes | ● Yes | ○ No | ○ No |
| Disaster cost tracking for FEMA | ● Yes | ◐ Partly | ◐ Partly | ○ No |
Reports arrive from the systems and channels you already have: Open311 GeoReport v2, a one-time import from ArcGIS, CSV or SeeClickFix, resident intake by web, SMS and QR, and Lens detections. Every source lands in one Infra inbox.
Each report starts as a card with a category and a severity. Infra merges nearby duplicates, then routes the work order to the least loaded crew of the right type.
When a report changes status, Infra sends a signed webhook into the system you already run. The payload is plain JSON and the signature travels in the X-Civic-Signature header.
Tell us which system you use and which parts matter. We will map the connectors with you.
